Payment Policy

Terms & Conditions

1. Lifespan Essentials Ltd

a) The content on this website is the copyright of Lifespan Essentials Ltd or our content and technology providers. You are permitted to view, print, and download materials from the website solely for personal use, not for any commercial purposes or redistribution.

2. Contact Information

a) Our contact address is: Lifespan Essentials Ltd, Exchange Building, 66 Church St, Hartlepool, TS24 7DN. You may also reach us by phone at +44 (0) 1202 082 820 or via email at [email protected].

3. Website Information

a) We strive to ensure the accuracy of the information provided on this website. However, we make no guarantees or warranties regarding its accuracy.

b) We are not liable for any direct, indirect, or consequential loss arising from reliance on the website’s information or any errors or omissions, except in cases of death or personal injury caused by our negligence.

4. Product Descriptions

a) Product descriptions and specifications on the website are approximate and may be updated without significantly altering the quality or performance of the items.

b) We reserve the right to correct any website errors or remove products from sale without liability. Prices and availability are also subject to change without notice.

5. Ordering Products

a) Orders can be placed by submitting a completed form through the checkout process on our website.

b) We will confirm order acceptance via email to the address you provide. This email confirms our contract, regardless of receipt.

6. Price and Payment

a) Product prices are those listed on the website at the time of order acceptance, inclusive of applicable taxes.

b) In addition to the product price, delivery charges as shown on the website at the time of order acceptance will apply, unless you qualify for free delivery. These charges vary based on delivery method and location.

c) Payments can be made via debit/credit card or PayPal upon order acceptance. Refunds will be issued to your original payment method.

d) In the event of a pricing error, we may contact you to confirm if you wish to proceed with the order at the corrected price or cancel it at our discretion. We are not obligated to provide goods at incorrect prices.

7. Delivery

a) We will deliver products by the method and to the address specified during checkout. Delivery time is not essential to the contract.

b) If you fail to accept delivery or provide adequate delivery instructions, we may cancel your order, retain the products, and refund you for the product cost while charging applicable delivery fees.

c) Any delivery issues must be reported in writing within 30 days of the delivery date. We are not liable for any loss or damage if notified outside this timeframe.

8. Subscriptions

a) By subscribing to a product, you agree to recurring payments until the subscription is canceled by you or by us. Subscription prices are listed on our website at lifespan-essentials.co.uk.

b) To cancel a subscription, log in to your account, go to “Subscriptions,” select “View” for the relevant subscription, and click “Cancel.” You’ll receive a confirmation email.

c) You may pause your subscription by selecting the “suspend” button within your account. You can resume it anytime.

d) Any subscription price changes will be communicated via email.

e) We reserve the right to decline subscription renewals at our discretion without explanation.

9. General

a) Products on the website are intended for personal use by consumers, not for resale.

b) The Contracts (Rights of Third Parties) Act 1999 does not apply to our contracts, so no third-party rights are created.

c) Our contracts incorporate these terms and conditions and are governed by English law, with the English courts having exclusive jurisdiction over disputes